Service Business Process & Digitalization Manager (m/f/d) Service Business Process & Digitalization Manager (m/f/d) AT, Dornbirn SpotLIGHT of the job As a Business Process & Digitalization Manager , you will drive global process improvement and digitalization initiatives within our Service organization. You will lead cross-functional projects, connect business needs with digital solutions and help shape scalable end-to-end processes across our global organization. In addition, you will take responsibility for a dedicated European region , acting as the link between local Service and Sales teams and our global process and digitalization landscape. We are looking for someone who can take ownership of complex topics, bring structure into ambiguity and drive projects towards implementation . You combine global thinking with a strong understanding of local business needs and enjoy connecting people, processes and technology . Responsibilities Lead global process and digitalization projects from requirements and concept development through implementation and rollout. Analyze and improve end-to-end business processes , focusing on simplification, standardization and automation. Act as an interface between Business and IT , translating business needs into process, system and data requirements. Coordinate cross-functional stakeholders across Service, Sales, Finance, Product Management and IT and drive decisions and actions forward. Develop and continuously improve our global process and digital tool landscape , including CRM, ERP/SAP, process management, master data and analytics solutions. Facilitate workshops and create clear concepts, requirements, business cases and management decision proposals. Take responsibility for a dedicated European region , supporting local Service and Sales teams with process and tool-related topics. Capture regional requirements and pain points, incorporate them into global initiatives and support the local adoption of global solutions . Skills & Experience Degree in Business Administration, Business Informatics, Digital Business or a comparable field. First professional experience in project/process management, business analysis, digital transformation or consulting . Strong analytical and structured mindset with the ability to turn complex challenges into pragmatic solutions . Strong project ownership and the drive to move topics from idea to implementation. End-to-end thinking and a strong interest in business processes, technology and data . Confident communicator who enjoys working with international and cross-functional stakeholders . Hands-on, curious and comfortable challenging existing ways of working. Fluent in English ; German or other European languages are an advantage. Experience with SAP, SAP C4C / Service Cloud, Celonis, BPMN, SAC / Power BI or CRM systems is an advantage, but not a prerequisite. What we offer Affordable and Nutritious Canteen: A subsidized cafeteria offering healthy and budget-friendly meal options for employees. Corporate Benefits and Perks: Access to a range of established corporate benefits, including exclusive discounts at various retailers and gyms across Vorarlberg. Company Pension Scheme: A retirement plan customized to meet individual requirements. Extensive training and development opportunities: Access to a wide range of training programs designed to support personal and professional growth. C ommuting Cost Assistance & Job Bike Program: Financial support for commuting, including a subsidy for transportation and the option to lease a bike for both work and personal use What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Carolin Aschenbrenner carolin.aschenbrenner@zumtobelgroup.com Who we are At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel. Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. 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